About Us | ICUC.Social

About Us

Searching for a partner to help you generate revenue through social media? You've come to the right place.

We are a global team of social media first experts able to solve countless scenarios due to our social media management services that are unmatched in the following categories: responsiveness, expertise and scalability. Our winning combination of humans and technology ensures quick responses that enhance customer relationships. We enable your brand to be active 24/7 on social channels, no gaps in service, ever. We provide customized strategic insights for your social content and communication strategies. Ultimately, we become an extension of your team, so you are never short on resources.

Services

Providing solutions for all stages of your customer journey

We are human powered and our social media management services reflect our commitment to intricately balancing human and technology driven solutions. Rest assured, whatever your social media need is, we have got you covered. We'll guide you through the social media customer journey from start to finish.

Community Management
Clients expect businesses to be available via social media 24/7. Our team will help your business build, scale and engage an authentic community online.
Social Listening & Reporting
Social media data is accumulating out there every day. Your brand could be benefiting from this data if you know what to listen for. We monitor the social web for risks, opportunities, competition, sales leads, trends and sentiment.
Review Management
Take control of reviews of your products, apps and locations. Act on problems and negative reviews, benchmark against the competition and ultimately evolve your offerings to generate incremental profit.
Social Content
We provide content plans complete with graphic design, photography, animation and video that help drive your business key metrics forward. Content is always on-brand and deliberately focused on your performance strategy.
Strategy
Content makes the social web go ’round. With the volume of content flowing, it's hard keeping it all straight. We simplify social for you and deliver a complete strategy from brand voice to escalation guidelines that drives ROI and results for clients.
Moderation
We are a global leader in social media content and contest moderation. Our team of multi-lingual specialists monitor, moderate and manage millions of conversations and contests. We'll keep your online community safe and free of damaging content.

Industries

We have experience with your industry. Yes, you.

With hundreds of social media experts on our team, we have been privileged to work with a wide variety of industries throughout the last 16 years.

Our Team

Inside each of us is a passion for social media that is hard to quantify. It ignites the drive to discover creative solutions for our clients, while simultaneously ensuring that our teams have the necessary support to succeed. We know we're onto something special.

Keith Bilous

Ceo & Global President

Founding the agency over 15 years ago with humble beginnings in Winnipeg, Canada, Keith quickly expanded throughout the Americas and into Europe. ICUC has always stayed true to roots with Keith at the helm, never straying from a blend of people and technology to provide expert customer service for brands on social media.

Maurice Gingras

Chief Financial Officer

Co-founder of the agency alongside Keith Bilous, Maurice has helped grow the business from beginnings in Winnipeg to global expansion, through the Americas to Europe and beyond. Our business wouldn’t be where it is if it wasn’t for Maurice (it’s true). He keeps our wheels turning around-the-clock.

Jan Reischek

Chief Operating Officer

An MBA, Jan is responsible for all of ICUC’s service operations, developing strategies to solve complex business-related issues. It’s no coincidence she loves the challenge of solving a difficult puzzle! Jan spends her time away from work with her family at the cabin, curling, traveling, and cheering on the Winnipeg Jets.

Nicole Van Zanten

Chief Revenue Officer

Nicole manages content to build relationships & develop new partnerships. With a background in scaling multi-platform social communities (she’s been in your shoes), she knows how to provide customer service while making key business decisions based on data. Loves hiking, cycling & getting outdoors in the Pacific Northwest.

Jenna Poste

VP Customer Experience

Jenna helps transform client needs into reality through the integration of people and technology. Her energetic spirit is contagious, and her adventures rock climbing, mountaineering and surfing keep our teams inspired.

Joël Parent

VP, Business Development

Joel is a business & technology hybrid growth hacker who's always sought to be a digital renaissance man. When not perfecting ICUC's digital marketing machine or collaborating with Dentsu Aegis Network partners he might be found playing sports, video games, or preparing obscure gourmet dishes for his family.

Why Choose ICUC?