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In a nutshell

Building a community around your brand or agency is no easy feat. In today’s 24/7 hectic world clients demand that businesses are available around the clock. Subsequently, Online Community Management Services are now a necessity. When you work with us, and we execute Online Community Management Strategy, you gain an edge over competing brands on social media. Plus, ICUC’s strategy compliments your overall customer service strategy. Our team will help your business build, scale and engage an authentic community online.

Select Clients

How you can benefit from Community Management

Growing communities by fostering engagements, ultimately encouraging customers to have a positive connection with your brand.

Providing unique expertise - a perfect blend of people and technology - to drive new business.

FAQs

Can't companies do Community Management in-house?

Sure. But we already have global scale in place with over 350+ people and a variety of tools to pull from. Our specialists possess a deep expertise for fostering engagement. To maintain these attributes in-house is laborious, that’s why many clients choose us to become an extension of their team.

Is Community Management worth the investment?

Community Management is now an expectation from customers. And, it’s the perfect opportunity to connect with them. If customers have a positive experience they’ll drive new business creating more opportunities. Consequently, improving revenue and increasing ROI.

Case Study

Visit California

When Visit California approached icuc.social, they had very limited presence on social media. As a growing travel brand, they needed to expand their reach online. Visit California needed to create content, engage followers, all while becoming a recognized Influencer for the state.

Increase in Facebook organic reach in one year

Case Study

Whole Foods

Several trending stories were flagged as quite negative for Whole Foods Market, particularly on social media. This prompted the creation of a social media response plan and creating a way to manage/curb negative conversations.

of posts breaking moderation guidelines removed from channels. Community kept clean and friendly.

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Case Study

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increase of course

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About Us

Searching for a partner to help you generate revenue through social media? You've come to the right place.

We are a global team of social media first experts able to solve countless scenarios due to our social media management services that are unmatched in the following categories: responsiveness, expertise and scalability. Our winning combination of humans and technology ensures quick responses that enhance customer relationships. We enable your brand to be active 24/7 on social channels, no gaps in service, ever. We provide customized strategic insights for your social content and communication strategies. Ultimately, we become an extension of your team, so you are never short on resources.

Technology

Actionable insights. 24/7 access to social experts. One dashboard.

ICUC Central delivers real human insights, analysis and support through a 24/7 dashboard. With our command centre, you can connect with social media experts around the clock, stay informed on your social performance, access brand-related news, receive custom brand insights and more.

  • Access an expert team of strategists in real-time

    Unsure how you should respond to a post? Require additional support on the weekend? Have a pending crisis on your channels? Through ICUC Central, you can access an expert team of strategists through 24/7 live chat to support your brand.

  • Stay informed about your brand's social media performance

    Our customized client interface provides insights about your brand, including trending news, account growth and competitor information. Receive weekly human-led insights about your social performance, helping you turn data into action.

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We have experience with your industry. Yes, you.

With hundreds of social media experts on our team, we have been privileged to work with a wide variety of industries throughout the last 16 years.

We’re available 24/7

Our social media experts are situated around the world—pulling in expertise from 35 countries to rise to any global challenge. We're on duty 365 days a year, working nights, weekends and holidays, so you don't have to. Available in over 40+ languages.

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Our Team

Inside each of us is a passion for social media that is hard to quantify. It ignites the drive to discover creative solutions for our clients, while simultaneously ensuring that our teams have the necessary support to succeed. We know we're onto something special.

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Our Work

With a global team of 350+, we are an extension of your brand on social media. Providing scalable management, protection and revenue-generation services, we are thoughtful and revel in working with a range of clients across industries. We have specializations in a number of categories, with intimate knowledge of key metrics and a portfolio of work to prove it. Our Social Media Management Services are first-rate and our work speaks for itself.

Case Study

How an 800-store retail giant adopted Social Media Listening and learned to thrive

Our client is a leader in the retail industry. They are a well-established department store with nearly 800 locations across US and are a top 20 retailer in the US by revenue. They sense the changing retail climate and understand that survival depends on understanding, and adapting to, the new social customer journey. We worked with the social media team, led by the director of social media. Among marketing stakeholders, this team was comparatively younger, more digitally savvy and willing to take risks. They believe that the future of their business will be decided by a “digital first” consumer, and know that social media is the way to reach her.

Retail companies of every size share the same #1 fear of being stricken with a social media crisis

Check out the Case Study

Case Study

How a publicly-traded, multinational Pharmaceutical Company stays compliant while using social media

Our client is a publicly-traded multinational pharmaceutical company based in Europe. Their operations are massive in scope—globally they have over 100,000 workers. And with over $50B in revenue per year, they are one of the world’s top ten pharmaceutical companies. ICUC worked with three different functional teams. These were the social media managers, the risk management team and the local markets team.

of Pharmaceutical companies would take action if faced with a social media crisis

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Tell us about your unique needs.

Get in touch with us today. Share your social media challenges and we'll show you how to achieve your goals. While we own the social side of things, and generate ROI through your social strategy, you'll be able to focus on the core of your business—your work and your clients.

Contact Us
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