Infographic: 20 Things To Remember When Creating a Bulletproof Customer Service Plan


April 12, 2016

customer service plan

Building a customer service plan for your brand – especially one that involves 24/7 social support – can be difficult. How big should your Community Management team be? How often should they monitor channels? Which channels should they focus their priority on?

When building a customer service plan for our clients, we encourage social media leads to remember just how important it is to respond in real-time, with a focus on turning neutral or negative sentiment into positive customer satisfaction.

That’s why we put together this infographic to help you build your social plan. And PS: you’ll want to keep this latest Twitter feature in mind as you build your team. Read and enjoy!

customer service plan infographic





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Get in touch with us today. Share your social media challenges and we'll show you how to achieve your goals. While we own the social side of things, and generate ROI through your social strategy, you'll be able to focus on the core of your business—your work and your clients.

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