Full-Service Social Media Management Agency
It doesn’t matter how large or how small your social media issue is, we will take care of it. Through services such as moderation and social listening we’re your eyes and your ears. ICUC prevents small problems from amplifying around the world while simultaneously building communities that strengthen your brand.
Providing solutions for all stages of your customer journey
We are human powered and our social media management services reflect our commitment to intricately balancing human and technology driven solutions. Rest assured, whatever your social media need is, we have got you covered. We'll guide you through the social media customer journey from start to finish.
Clients expect businesses to be available via social media 24/7. Our team will help your business build, scale and engage an authentic community online.
Social Listening & Reporting
Social media data is accumulating out there every day. Your brand could be benefiting from this data if you know what to listen for. We monitor the social web for risks, opportunities, competition, sales leads, trends and sentiment.
Take control of reviews of your products, apps and locations. Act on problems and negative reviews, benchmark against the competition and ultimately evolve your offerings to generate incremental profit.
We provide content plans complete with graphic design, photography, animation and video that help drive your business key metrics forward. Content is always on-brand and deliberately focused on your performance strategy.
Content makes the social web go ’round. With the volume of content flowing, it's hard keeping it all straight. We simplify social for you and deliver a complete strategy from brand voice to escalation guidelines that drives ROI and results for clients.
We are a global leader in social media content and contest moderation. Our team of multi-lingual specialists monitor, moderate and manage millions of conversations and contests. We'll keep your online community safe and free of damaging content.
Learn more about industry best practices, keep up with recent trends, and catch the latest news from ICUC.
Why Regulated Businesses Should be on Social Media
It is even more imperative for brands to think before they tweet
Secrets of Generating Content for These Social Networks
Your brand has negative Yelp reviews? Here’s what to do.
We think Yelp reviews, good and bad, are an opportunity to solidify your brand...
In-House vs Outsourcing: Why Social Media Is Best Left to Experts
Just like those tearaway sweatpants, in-house social management is a trend that’s dying.